3.1 48-Hour Open-Box Defect Window
If a mirror or glass accessory arrives broken, shattered, scratched, or deviates from the ordered design model, you must request a fresh exchange or credit refund within 48 hours of delivery. To qualify for a glass structural claim, you must submit an unboxing video or clear photographic validation showing the damaged mirror sitting inside its original, un-tampered protective transit crating along with the outbound shipping label intact.
3.2 Security Tracking & Permanent Mounting Exclusions
To maintain strict quality control and safety standards across our network, any mirrors that have been permanently glued to walls, mounted onto brackets, modified with aftermarket backlighting, or unboxed past the standard 48-hour inspection window cannot be returned, exchanged, or refunded under any circumstances. All returned items undergo mandatory serial and dimension validation to match our outbound warehouse log.
3.3 Optical Assessment & Financial Replenishment
Once your decor payload is safely received back at our central diagnostic hub, it undergoes a rigorous optical reflection scan to verify its structural integrity and manufacturing origin. Approved claims are processed as immediate store wallet credits or direct financial refunds within 7-10 business days. Return logistics and safe courier arrangements for verified transit mishaps or factory defects will be fully managed and covered by ReflectHome.